Our policy is to place the lid back on the containers once empty and lock them down, which prevents the lids from blowing away in a storm. For those customers that occasionally forget to put out their garbage, we try honking the truck horn or phoning to see if anyone is at home. If there is no response the driver will look for the garbage and bring it to the curb, and if that fails, we will try the next possible day or whenever it is convenient for the customer. Our drivers clean up any mess from an overturned garbage can or bag that was torn apart by an animal. My personal and business mission is to have a company that provides great service at a fair rate and is a place where our coworkers can take pride in the work that we do while having fun doing it!